Compensation credit for no service

[#1]

I had complete loss of service for over a week in October. The 'automatic' compensation has still not been credited to my account. I wonder if anyone else has had this problem and what do I need to do to actually get the credit?

[#2 · Accepted solution]

Hi @jonnagilbert I'm sorry that you've had to chase this. I've added a ticket to your account regarding what I've done for you. You can view this here https://www.plus.net/wizard/?p=view_question&id=239330733