Confusing pricing info appeared on my account...

[#1]

Hello all,
I rejoined Plusnet this month & activated this morning.
I was exploring my account & came across under "Broadband" a figure of £27.06 under "current monthly price".
This is at odds with the £24.99 per month price I signed up to?

Can a plusnetter have a look & advise please?
Many thanks

[#2]

Hi @Opal, I've taken a quick look into your account to have a quick check and it seems the discount amounts that were applied were incorrect. 

I have modified the discount to the correct amount for you today. 

Because the Invoice has already been generated for this bill date, it will still be £27.06 but as this is your first month of being with us, you wont be charged anyways. Your next months invoice should show your correct fee. 

If you need any more info or have any queries, my DM's are always open and will respond when i can.

All the best

[#3]

Thankyou I shall watch with interest!

I was wondering how the first payment I made earlier in March (on sign-up) fitted into everything...

[#4]

@Windings I just had another look at my billing (although I haven't had a bill as yet), & it's better but still looks wrong - 25.92 Vs 24.99 I signed up to?
Thanks

[#5]

Hi @Opal

Thank you for your recent message. Apologies for the discrepancy on our part, I have remedied this now to ensure the contractual amount should be reflected at £24.99.

Any further queries then please do not hesitate to reach out.

Thanks

Lee

[#6]

@lahbrannan1 thanks I'll keep another eye on it 👁️

[#7]

@lahbrannan1 Just had a quick inspect & can't actually see any differences...
I'll give whatever you've done a day or two to "clunk through" the system & recheck & advise.
Rgds