Contact number not working

[#1]

@Canale1991 If you are calling from the phone number registered on the account, then sometimes the IVR can do 'odd' things.

@jab1 wont have that problem because he doesnt have a PN account.

Try withholding your number. On a landline , dial 1470 before the number, on a mobile I think its #31# before the number ( but not sure )

[#2]

Hadn't thought of that, @MisterW - maybe that could explain the odd times this has happened before.

[#3]

It does route the call differently when it detects a call from the registered number. TBH it should still work but if there's a 'glitch' in the system then withhiolding MAY work.

[#4]

Im with giff gaff

[#5]

@Canale1991 in that case the #31# prefix should work https://community.giffgaff.com/d/23400217-hi-how-do-i-withhold-my-number-on-giffgaff

[#6]

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@jab1 wrote:

Hadn't thought of that, @MisterW - maybe that could explain the odd times this has happened before.

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Don't you remember this post last month @jab1 ?

Same solution which enabled you to get through!  

[#7]

@RobPN Now you come to mention it.... 😀

[#8]

For info, I just tried calling from the number registered on my account and certainly got the IVR menu.

Ah! just thought @Canale1991 is the reason you are calling billing that your account has a payment failure ?

I think calling from the registered number MAY cause a call to be routed straight to billing.