Overcharge on first bill since changing contract

[#1]

"Your new total subscription cost will be £31.99 per month for the next 24 months."

This was the agreed upon price for renewing my contract with a full-fibre deal, however the new bill reads -

" We'll soon be taking a payment of £53.56 for your service. This will leave your account on or after 5th July 2024."

Please change this to the agreed amount immediately.

[#2]

Exactly the same thing has happened to me as well, but what is now worrying is the post I made about it a few hours ago has disappeared.

[#3]

You both need to phone up and it will be fixed.

There is an element of "future charging" vs "past charging" complexity to the bill but when I changed to full fibre it required a phone call and (subsequently) the most confusing bill to sort it.

Assuming you can afford to, it is simplest to leave the overpayment with Plusnet and have a small bill the following month.

[#4]

PN charge a month in advance so the bill is often generated before any new contract is agreed. It gets sorted the follwing month when a credit is automatically added to the bill. The bill itself is spilt (I believe) into pre and post contract charges.

Brian

[#5]

@dwilliams777 I've sent you a text now about this and an email.

[#6]

@kareha  I have sent you a text and an email about this now.

[#7]

Hello,

After checking my bank account I still don't seem to have received a refund. My bill is still not at the agreed price either.

[#8]

The bill for this month is £49.38.

It will not be paid unless it changes to the agreed amount of £31.99.

[#9]

Thanks for your patience and I'm really sorry that you;re still waiting on that refund. 

I've just sorted that out now and have sent a reply to confirm

[#10]

The bill is now correct, but I haven't had any refund. If you could just subtract around £22 off the next bill I would consider the issue settled.

[#11]

@dwilliams777 I have sent it through now for you, I am sorry about the delay in all of this.