Referral query

[#1]

Hi there,

I’m a new customer and used my parent’s username for the referral, however they didn’t receive any notification regarding the referral and their bill doesn’t seem to have reduced. Could someone please advise?

Thanks

[#2 · Accepted solution]

There is no notification of new referrals. Referred accounts can be seen in the user portal.

Referral credits are not paid until the first monthly bill following service commencement.

[#3]

Nor is there any notification when a referral is stopped after a mistake by PlusNet.

[#4]

Thanks, I was able to see the referral when I logged in and checked the relevant section in my parents Plusnet account

[#5]

Sorry to butt in on this, where do you see the referrals on an account? I have logged into my Dad's account and can't see any mention.

Thanks

Mark

[#6]

I see mine at - https://www.plus.net/member-centre/recommend-a-friend/your-current-referrals

p.s. and I'm still miffed 😁

[#7]

Thank you. It seems my name is not on my Dad's referral list. Will have to take it up with PN, but will also wait until after my first DD payment has been taken to see if it magically appears on his account.

Mark

[#8]

Referrals are not paid until the first monthly billing cycle has been completed.

[#9]

I understand no payment will be made just yet, but it should surely still be sitting on the account in acknowledgment of the referral and ready to go?