can someone from customer service please help ? No cheque

[#1]

Good morning

I can't call the phone number so I am posting here relating to question 221194664 I was due to have a cheque sent in 14 days - it has now been a month I gave an extra two weeks (in case of covid etc.) but nothing

Please can someone look into this ?

Many thanks

[#2]

Moderators Note

This topic has been released from the spam filter and moved from ADSL Broadband to My Account / Billing

[#3]

Hiya @kazsmit, thanks for getting in touch.

I'm really sorry that you haven't yet received your cheque, thank you for allowing extra time for it to reach you but it definitely does sound like it's lost!

I have created a ticket here with a further response and raised it to our billing team for you:  https://www.plus.net/wizard/?p=view_question&id=345322340 I'll update you once I get a response, likely within the next 2 working days.