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Just orderd bradband upgrade.

paul1362
Newbie
Posts: 1
Registered: ‎09-03-2022

Just orderd bradband upgrade.

‎09-03-2022 11:33 PM

Hi. just orderd a bb update to faster bb and the moment and i paid for the router delivery went through my bb was cut off even though new bb will not be ready until 16th. also i did this online . can anyone help??? thanks .
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dvorak
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Registered: ‎11-01-2008

Re: Just orderd bradband upgrade.

‎10-03-2022 6:54 AM


Moderators Note


This topic has been moved from ADSL Broadband to My Order

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If it fixed it click 'This fixed my problem'
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adam945
Plusnet Alumni (retired)
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Posts: 2,319
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Registered: ‎01-12-2020

Re: Just orderd bradband upgrade.

‎10-03-2022 3:19 PM

Thanks a lot for getting in touch @paul1362 and I'm really sorry to hear that you're having problems with your service at the moment. I've just checked out the account and it looks like you've been in touch with our Technical Support Team, and a fault has been found on the line. I've reviewed the fault and can see that Openreach are wanting to arrange an engineer visit. 

When you have a moment, please could you pop a note on the open fault ticket as to when you'll be free for an engineer visit. Appointments are between Monday - Friday, either 8AM - 1PM, or 1PM - 6PM. 

 

 Adam
 Plusnet Help Team - Leeds
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