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No router

highsenburgh
Hooked
Posts: 8
Thanks: 1
Registered: ‎19-08-2022

No router

So my go live date was 19/8/22 and I have not had my router I have tried to call them all day no one answer’s same as live chat.how do you go about speaking to some one!!!!!
5 REPLIES 5
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,930
Thanks: 5,017
Fixes: 317
Registered: ‎04-04-2007

Re: No router

If you can private message me your full address then I will arrange for a replacement to be sent. I'd just like to check we have the correct details because we've already shipped one router as per my post here.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Baldrick1
Moderator
Moderator
Posts: 12,436
Thanks: 5,601
Fixes: 430
Registered: ‎30-06-2016

Re: No router

Moderators Note

This topic has been moved from My Router to My Order

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

highsenburgh
Hooked
Posts: 8
Thanks: 1
Registered: ‎19-08-2022

Re: No router

How do I PM you?
Thank you.
agedgopher
All Star
Posts: 491
Thanks: 304
Fixes: 15
Registered: ‎02-12-2016

Re: No router

@highsenburgh 

If you click on Bob Pullen's name in his response above, you will have a new page open up. The option to private message him will be on the right hand side in a grey box. Hope that helps.

 

Evan

highsenburgh
Hooked
Posts: 8
Thanks: 1
Registered: ‎19-08-2022

Re: No router

Thank you