Responding to Question Tickets

[#1]

Can anyone tell me how to reply on a Question thread with tech team?  There doesn't seem to be anything to click on to let me respond.

[#2]

@dalea23 Welcome to the forums. It is a while since I had one of those, but IIRC, there is a field at the bottom of the ticket to add a reply.

[#3]

@dalea23 

First make sure you are logged into your PN Members portal.

Then, with the ticket open there should be an "Add a response" link at the bottom - I've just done one. This assumes the ticket is still Open (or on hold).

Brian

[#4]

Thanks, @bmc . Not having any tickets of any kind, I was working from (failing) memory.😀

[#5]

Many thanks. I'll try that.

[#6]

Thank you.

[#7]

Just re-checked.  There is not actually an "Add a response" link anywhere on the whole page.  The question is on hold while I'm waiting for an update - but I think I should still be able to add my own feedback. I was able to do this once before (a few days ago).  Link has disappeared.   Mysterious.

[#8]

@dalea23 I have a ticket 'on hold' and there is a link right at the end in blue 'I need to add more details'

[#9]

Thanks. Yes, I think this is what preciously appeared at the foot of my ticket thread when I was able to reply previously.  Absolutely no  link t(of any kind) here now.

[#10]

@dalea23 Can you post a picture of the bottom of you ticket - make sure you don't post any personal info, though?

[#11 · Accepted solution]

Hi John.  Problem sorted out now.  It seems that a duplicate ticket had been created and the one I was looking at had been closed.  I can now access the other one and there is a "I need to add more details" link.

Many thanks for trying to help : )