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Router not received

jab1
Legend
Posts: 18,861
Thanks: 6,178
Fixes: 283
Registered: ‎24-02-2012

Re: Router not received

Yes, but @MisterW is asking if you currently have a router, and if so, which?

John
kel1
Hooked
Posts: 8
Thanks: 2
Registered: ‎07-06-2023

Re: Router not received

Let me check. If I can borrow a router from my friend, will the Plusnet router still be delivered? Or missed?

jab1
Legend
Posts: 18,861
Thanks: 6,178
Fixes: 283
Registered: ‎24-02-2012

Re: Router not received

Do you actually have one, without borrowing?

John
jab1
Legend
Posts: 18,861
Thanks: 6,178
Fixes: 283
Registered: ‎24-02-2012

Re: Router not received

@MisterW Post 13 suggests to  me that PN have missed placing the Hub despatch order, for some reason?

John
MisterW
Superuser
Superuser
Posts: 16,119
Thanks: 6,119
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Registered: ‎30-07-2007

Re: Router not received

It does!. Another missing router thread appeared this morning. Hopefully Bob will respond to your tag. If not I'll escalate this and the other thread.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 18,861
Thanks: 6,178
Fixes: 283
Registered: ‎24-02-2012

Re: Router not received

Spotted the other one, busy elsewhere ATM.

John
kel1
Hooked
Posts: 8
Thanks: 2
Registered: ‎07-06-2023

Re: Router not received

I have found my old router: Netgear R7800

In router admin page:

"PPPoE DSL Internet Connection Detected"

It requires User Name and Password.

Seems not working.

MisterW
Superuser
Superuser
Posts: 16,119
Thanks: 6,119
Fixes: 441
Registered: ‎30-07-2007

Re: Router not received

@kel1 look at pages 26 & 27 of the R7800 manual .

Select Yes for Does my internet connection require a login.

Select PPPoE and enter username and password. Username is your plusnet accountname followed by @plusdsl.net and the password is the one used to login to the member centre. You selected your accountname ( and password ) during the signup.

Leave all the other settings as default.

That should then connect

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

kel1
Hooked
Posts: 8
Thanks: 2
Registered: ‎07-06-2023

Re: Router not received

It works! Thanks a lot!!

 

After the new router arrives, I can try to compare it with the old router.