You should get an email confirming the gift card a couple of weeks after going live and then the card a couple of weeks after that. Hopefully a moderator will chase this up for you.
The degradation of support is a shame and I miss the old days of PN support. When my contract is up for renewal, I'll look elsewhere to see what is out there.
For information: As explained in the Forum rules, moderators are not Plusnet employees. I'm afraid that @ppgip88 will have to wait until a member of the Plusnet Help Team come long and pick up this topic.
Moderator and Customer If this helped - select the Thumb If it fixed it, help others - select 'This Fixed My Problem'
