Migration from FTTC to FTTP - tp-link Deco set up.

[#1]

Been on the move today, looking at the Install guide it might be necessary to reset the router back to factory defaults to change from DSL to Wireless Router Mode, then start as if new out of the box.

In Wireless router mode it looks like LAN4 will be the WAN port which connects to the ONT.

As previously stated the 'Internet connection type will be PPPoE, set the IPTV/VLAN settings OFF.

If you do not already know the Install guide can be found here https://www.tp-link.com/uk/support/download/deco-x50-dsl/ 

Start at page nine.

HTH

[#2]

This is most helpful, Dan - thanks for your efforts!

I'm hoping that the change will be straightforward so that I don't inconvenience the Openreach engineer too much.

A reset may well be the only course of action though I'm guessing the mesh wifi will need to be set up from scratch which I was hoping to avoid.

I'll check out the manual (thanks for the link) and keep my fingers crossed for tomorrow.

JJ

[#3]

@jagey 

If you have a Hub2 (or even a Hub1) to hand use that to confirm the connection works and get you up and running. The OR engineer can then depart happy.

You can then install the Deko with the knowledge that what ever problems you may come accross is down to setup and not the connection.

Brian

[#4]

Thanks, Brian.
I had dug out the hub 2 as backup but, you’re right…it may be the better first port of call.
Cheers,
JJ

[#5]

So the engineer has installed and tested his work, all OK but the Hub 2 is stuck on orange light. He’s asked me to contact PN to check if the line has been activated but got into a labyrinthine cascade of phone options - have texted FAULT to the usual number and awaiting response…

[#6]

Got this message twice…

Hi, it's the PlusNet Diagnostics bot here.

We have matched your request to an account at post code ending .

We are now running some tests to see what might be causing a problem with your home phone or broadband service.

We will text you in the next 30 minutes with the results.

If you are reporting a fault for a different account, please reply ADVISOR

[#7]

He’s asked me to contact PN to check if the line has been activated

@jagey activating the line has nothing to do with Plusnet. The engineer should have checked that themselves with Openreach. Problem is that most installations are done by contractors and they want to get away asap.

What lights are on the ONT ?

[#8]

As an aside, my installation was done by an MJ Quinn engineer with further jobs that day, but he was happy to wait until I had confirmed the installation was solid. Suppose it depends on the installer.

[#9]

@jagey 

You could try a factory reset of hte Hub2 to see if that makes a difference.

Are you happy with the overall install?

Brian

[#10]

Thanks to all those above.

Hub 2 now connected after a long helpful lead through from PN's Tom in Sheffield.

The problem was an old account settings issue ultimately reset to factory and then set to my current PN details.

Decos will wait for another day.

James from M.J.Quinn was here for me, too!!! He did a great job despite the weather being chill. I've no complaints there, he's a good lad.

[#11]

I've been trying to set up a VOIP landline transfer with A&A and Plusnet have sent me the jolly email as follows…

Hello Jon,

We're sorry to hear you're considering moving your broadband service to Andrews & Arnold Ltd.

You enjoy lots of exclusive benefits today by being with Plusnet. Here's what you'll be missing out on if you decide to leave:

Anytime calls

Your Static IP

Any Plusnet domains you have

Plusnet Protect

Your Plusnet Webmail account

We're committed to providing you with the best service possible. Please tap Tell me more or call us on 0330 1239 123 to explore what we can do for you, and for more information on what would happen if you switched.

Tell me more

If you'd still like to go ahead, then we hope to see you again soon. Here's what you need to know:

Your outstanding charges

Your contract ends on 02 Dec 2026.

As you're still within the minimum term of your contract, you'll have to pay any remaining contract charges.

If you were to leave today, your early termination charges would be £ 826.34.

Find out more about how this is calculated.

We'll send a final bill with any charges up to and including 08 Jan 2025. If you've paid too much, we'll refund you on your final bill.

Please don't cancel your Direct Debit. We'll do this automatically when the final bill is settled.

The changeover happened today so perhaps I was a day premature but I’m going to investigate before continuing with the landline number transfer (hopefully tomorrow at the latest!)

I don't want to be charged £800+ for a landline I no longer have 😞

Moderator's note by Mike (Mav): Post released from Spam Filter.

[#12]

So, as a final hurrah, took out the Hub 2 from the equation and shoehorned the Deco X50-DSL into the ONT.

Had to go through a full system reset including the mesh slaves and, of course, rediscovering the peripherals 😕

More work than I intended but it's helped to have community support and the helplines.

Next task is the soft phone…Acrobits Groundwire…I can feel it all coming together!

[#13]

@jagey glad its coming together. Have you sorted the fiasco over the landline port here https://community.plus.net/t5/My-Account-Billing/Landline-migration-billing-shock/m-p/1995094#M71505

[#14]

Yes, I trust I have. Not sure whether it was the OTS or my overkeen jumping the gun. A&A very helpful and responsive and the PN helpline were really kind and understanding.

I'm awaiting the ported line to activate and then I'll be wrestling with the Acrobits Groundwire app!

[#15]

@jagey A&A very helpful and responsive

I've always found them to be so. I use them for the voip numbers for the office pbx.

and the PN helpline were really kind and understanding.

So, to be clear, have they confirmed (preferably in blood! but at least in writing) that the phone port isn't going to cancel your Full fibre and close the account ?