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Plusnet Hub 2 Incoming Ping

bobpullen
Community Gaffer
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Registered: ‎04-04-2007

Re: Plusnet Hub 2 Incoming Ping

@dejjones don't take this the wrong way, but I haven't got the capacity to try replicating the problem at the moment beyond what I've already tried. I don't expect you to inconvenience yourself either, but if you do stumble across a situation where you can repeatedly prove something is wrong, then I'll do my best to identify and fix the source of the issue.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

MisterW
Superuser
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Registered: ‎30-07-2007

Re: Plusnet Hub 2 Incoming Ping

@bobpullen  is @dejjones Hub2  on the latest firmware ?

IIRC the firmware was updated a couple of times during the trial and did I see another thread where a newly applied Hub2 wasn't on the latest ?

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dejjones
Rising Star
Posts: 167
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Registered: ‎31-07-2007

Re: Plusnet Hub 2 Incoming Ping

Here is an extract from the Event log which should answer MisterW's question.
 
13:54:55, 08 Jan.
Booting firmware v0.05.03.07154-PN (Thu Jul 15 11:07:21 2021)
13:54:55, 08 Jan.
A device connected to Ethernet port 1
13:54:55, 08 Jan.
Wire Lan Port 1 up, Speed 100 Mbps
13:54:54, 08 Jan.
LAN [ADD] ARP 192.168.1.203 with 0c:08:b4:75:c1:ef from br0(eth2)
13:54:53, 08 Jan.
Receive a DHCP request
13:54:53, 08 Jan.
Upgrade and system start from GUI
MisterW
Superuser
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Posts: 16,210
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Registered: ‎30-07-2007

Re: Plusnet Hub 2 Incoming Ping

@dejjones thanks for that info. My Hub 2 isnt connected at the moment but I recall there was a firmware update on the trial in Nov 21. If non of the other trialists respond in the next hour or so then I'll go connect mine up and check the firmware revision

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bobpullen
Community Gaffer
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Registered: ‎04-04-2007

Re: Plusnet Hub 2 Incoming Ping

It's running the latest firmware. Regardless, incoming ping has been working since inception.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

MisterW
Superuser
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Posts: 16,210
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Registered: ‎30-07-2007

Re: Plusnet Hub 2 Incoming Ping

Thanks for confirming Bob

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

dejjones
Rising Star
Posts: 167
Thanks: 14
Registered: ‎31-07-2007

Re: Plusnet Hub 2 Incoming Ping

@bobpullen 

Thanks for the info.

I currently have BQM running and I have incoming ping enabled, No DMZ and no Now TV box.

As a test, I'm going to disable incoming ping, wait for BQM red line, and then re-enable incoming ping.

If it works correctly BQM will resume, red line will disappear.

I'm pretty sure my previous experience is that BQM doesn't resume.

I'll let you know the result.

 

dejjones
Rising Star
Posts: 167
Thanks: 14
Registered: ‎31-07-2007

Re: Plusnet Hub 2 Incoming Ping

@MisterW 

@bobpullen 

The test worked as it should so the problem seems to have evaporated, unless it is intermittent of course.

 

Thank you both for your input.