Using the BT Smarthub 6 on a Plusnet Account

[#1]

unchecked  / Turned off smart set up ?

yes

using correct password.  yourusername@plusdsl.net and the password you use to log into your member centre.

(Some hubs dependent on firmware when received do not like odd characters  in the password such as %$£@&*(){_ etc  so change password if you have these characters, and wait for updated firmware to occur then change back to a stronger password)

password is only letters and numbers

Try a reset/ from the hub interface  and a Strong reset by pressing the reset hole in for at least 30/40 seconds,.

tried 

Only plug dsl cable in when ready to connect after entering your details in and connect.

Did this

remember to turn smart set up off again after a reset

[#2]

see post 41 here

https://community.plus.net/t5/My-Router/BT-Home-Hub-6-Smart-Hub-on-PlusNet/td-p/1349153/page/3

Can only suggest do a Hard reset again

and switch smart set up off.

ensure you are entering correct details.

and press the connect tab top right. after connecting the dsl cable

presume you are on ADSL or FTTC 

sorry thats all I can suggest , does your connection work with the old router?

[#3]

Yep - connection works with the old router.

Will try it all again (and again!!).

How do I tell what connection type I am on? I'm on unlimited fibre....

[#4]

you will be on ADSL or FTTC. The Hub needed will have all yellow connections at rear, 

If you are connecting with a cable ensure that the lead is connected into a yellow ethernet socket and not the Red WAN Socket if your BT Smart hub has one ,  (The red WAN port is for FTTP only)

 All BT smart hubs work with ADSL or FTTC

Are you saving the settings  by pressing the save tab  when you switch smart set up off ?

[#5]

Yep - they're all yellow (I made sure I bought a "084316" model).

Yep - ethernet cable was only conencted into a yellow ethernet socket.

Yep - was saving the settings when turning off Smart Set Up.

[#6]

Can you  try connecting through wireless ?  without any leads connected. 

[#7]

@stalwart-thorp 

Are your plusnet log in details being retained? 

[#8]

Just an update! BT homehub still going strong, it even survived a local power cut (which was about 30secs?) I wish plusnet went with these from the beginning 😕

[#9]

I have recently installed a BT smart Hub on my Plusnet FTTC system as per Baldrick1's excellent guide with no problems.

During the research before and after doing it I have read most of this thread, but I can find no reference to my unit's firmware/software version or model number.

My units details are:- Item code 0880044, SI 7.0

Firmware version v0.11.01.10191-BT 

Software variant field is blank.

Serial No. +088044+1813005131

Does anyone recognise this model?

[#10]

@dejjones 

If you do a Google search you will find plenty of references to it. The item code is 088044, not 0880044. See the serial number.

[#11]

Yes, already done that.

Plenty of references, none of which tell you anything.

The only useful info I've found is the BT user guide page

https://www.bt.com/help/broadband/getting-set-up/user-guides-and-manuals-for-bt-hubs 

This seems to say that Version Number SI 6.0 is a FTTC type A, and SI 7.0 is FTTC type B so mine is the latter.

The user guides only mention an item code on the FTTP version (084318); so what is the significance of all the different item codes on the  FTTC s

I have had the unit installed for about a month and the only issue I have is that there has been an early morning re-boot  almost every other day. I'm wondering whether this has anything to do with the software updates, as my software variant field is blank.

ie is it trying to do a software update and failing every time?

[#12]

@dejjones 

Two things to try.

1. Switch the hub off using the switch on the back, not the mains, leave this on. Leave it a minute and switch it back on. I have known the firmware to update but the new revision to remain blank.

2. Factory reset it. Make sure that you keep the switch closed for at least 30 seconds then set it up again from scratch.

When it reboots what does the Event log show as the cause? To get to it there is a tab in the Advanced/Technical log page.

[#13]

@Baldrick1 

Below are log extracts from the last 2 disconnections (I'm calling them re-boots but I'm not sure that's the right expression)

Frankly they mean very little to me, so any advice is welcome.

Plusnet are monitoring the line for the next few days, because I previously had a line fault which they have recently fixed.

So I'm reluctant at present to do any resets because the connection is stable and maintaining the best speeds I've had for ages.

03:44:46, 02 Apr.DSL Link Up: Down Rate=39998kbps, Up Rate=9997kbps; SNR Margin Down=0.0dB, Up=0.0dB

03:44:14, 02 Apr.WAN Sensing Auto sensing Complete, interface selected

03:44:13, 02 Apr.WAN Sensing Auto sensing Running

03:44:11, 02 Apr.WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

03:44:05, 02 Apr.PPP: Stopped PPP daemon(0,1,5)

03:44:02, 02 Apr.PPP LCP Send Termination Request (User request)

03:43:59, 02 Apr.PPP LCP Send Termination Request (User request)

03:43:59, 02 Apr.PPP: IPCP down

03:43:59, 02 Apr.PPP: LCP down

03:43:59, 02 Apr.DSL Link Down: duration was 263437 seconds

02:44:16, 02 Apr.2.4G Client associate from f0:0f:ec:12:15:24 (IP=192.168.1.86) RSSI=-64, Rate=65Mbps, host

02:33:32, 30 Mar.DSL Link Up: Down Rate=39998kbps, Up Rate=9999kbps; SNR Margin Down=0.0dB, Up=0.0dB

02:33:00, 30 Mar.WAN Sensing Auto sensing Complete, interface selected

02:32:59, 30 Mar.WAN Sensing Auto sensing Running

02:32:57, 30 Mar.WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

02:32:52, 30 Mar.PPP: Stopped PPP daemon(0,1,5)

02:32:48, 30 Mar.PPP LCP Send Termination Request (User request)

02:32:45, 30 Mar.PPP LCP Send Termination Request (User request)

02:32:45, 30 Mar.PPP: IPCP down

02:32:45, 30 Mar.PPP: LCP down

02:32:45, 30 Mar.DSL Link Down: duration was 173023 seconds

01:11:00, 30 Mar.5G Client associate from bc:30:7d:fa:97:c7 (IP=192.168.1.175) RSSI=-40, Rate=300Mbps, host

[#14]

@dejjones 

I suspect that this is a dropped line due to a network problem, not a reboot.

 Are Plusnet seeing disconnections?

[#15]

@Baldrick1 

Since March 7th, this has occurred about a dozen times in the early hours.

The longest time it has stayed connected is about 6 days.

It occurred again last night:-

01:56:17, 05 Apr.DSL Link Up: Down Rate=34998kbps, Up Rate=9996kbps; SNR Margin Down=0.0dB, Up=0.0dB

01:55:44, 05 Apr.WAN Sensing Auto sensing Complete, interface selected

01:55:43, 05 Apr.WAN Sensing Auto sensing Running

01:55:42, 05 Apr.WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

01:55:36, 05 Apr.PPP: Stopped PPP daemon(0,1,5)

01:55:33, 05 Apr.PPP LCP Send Termination Request (User request)

01:55:30, 05 Apr.PPP LCP Send Termination Request (User request)

01:55:30, 05 Apr.PPP: IPCP down

01:55:30, 05 Apr.PPP: LCP down

01:55:30, 05 Apr.DSL Link Down: duration was 252653 seconds

23:04:58, 04 Apr.2.4G Client associate from 9c:7b:ef:ea:ec:61 (IP=192.168.1.229) RSSI=-66, Rate=72Mbps, host

This time the sync speed has been cut from 40 Mbps to 35 Mbps.

Plusnet are monitoring it, because I have been having gradual speed reductions over the last few months.

It could be that this pattern has been the real cause of my problems, even though I have had OR here 3 times, each time they say they have found line faults, but I have never been convinced that they have.

I have only been monitoring it myself since beginning of March when I installed the 088044, I previously had Plusnet's Hub 1.