how can I make the 2.4ghz work on my router for my devices that need it please?

[#1]

GAH!! I've been at this for hours now trying to connect my security cameras and other devices to the 2.5ghz. I've turned off 5ghz and left on 2.4ghz only, but the devices won't pair with the camera. They were all working yesterday on my Sky router on 2.5ghz where I was able to create a separate 2.4ghz SSID, but I can't see the option to do so on this Router 2 - Can someone please help me sort this out please? I'm hoping I won't have to return this within the 14 day returns and go with another provider as I don't have time for this

I was with Plusnet some years ago and again it worked fine, but I understand there is a new router now that someone thought would be a good idea to merge everything. I can see I'm not the only one who has had an issue with this, yet I don't see any solutions... Please help. I need to get back to work

[#2]

@sashdeeis If you have temporarily disabled the 5Gnz band, the devices should be forced to connect on 2.4, so I don't know what is happening - you need the assistance of someone with more knowledge.

As a point of interest - the fourteen days starts from when you agree the contract, not from your connection date.

[#3]

@sashdeeis 

A basic question. Given it's a new router has the SSID / PW on the router been changed to what was previously in use?

Have you double checked the p/w?

Brian

[#4]

Hi I had a different provider yesterday and this is my 1st day of Plusnet use

[#5]

yes p/w entered if not 100 times now, it must be close

[#6]

Yes, sorry that was a typo - I ordered on the 14th so still well within the time.

[#7]

@sashdeeis I'm guessing that comment is in response to my original reply - if so the 14-day comment still applies. On which date did you agree your contract?

[#8]

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@sashdeeis wrote:

Yes, sorry that was a typo - I ordered on the 14th so still well within the time.

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Once your connection is established, the 14 days cease to apply. I find it difficult, though, to realistically believe you could order it on 14/03/2025 and have a working connection by the 19th.

[#9]

@sashdeeis  So what have you changed either on the Hub2 router or your security cameras to enable them to connect. You need to get the Wi-fi SSID and the password correct. Entering the wrong one 100 times is not going to help.🙄

[#10]

@jab1 yes, agreed on the 14th March

Not sure why the site doesn't '@' the person you click reply too - sigh... long day today

[#11]

@jab1  - maybe you are learning something today about Plusnet too?

Begin forwarded message:

From: support@plus.net

Subject: Plusnet contract summary and pre-contract information

Date: 14 March 2025 at 11:45:57 GMT

To:

[#12]

@RealAleMadrid  oh wow, What an enlightened thing to suggest - SO helpful - thanks @RealAleMadrid - sigh - I was always taught if you have nothing helpful to say....

honestly - what was the point of that comment?! I have JUST set up the password for the NEW account today and it is a password I assure you I wouldn't get wrong - not that that will assure you of course - you seem to think you might be speaking to... anyway🙄🙄🙄

[#13]

@sashdeeis The '@' does mention the person you reply to. If you ordered the service on the 14th - last Friday - you will not have a PN connection today, the system just doesn't work that fast.

[#14]

@RealAleMadrid and yes, the SSID is correct too before that's your next focus - sigh

[#15]

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@sashdeeis wrote:

@jab1  - maybe you are learning something today about Plusnet too?

Begin forwarded message:

From: support@plus.net

Subject: Plusnet contract summary and pre-contract information

Date: 14 March 2025 at 11:45:57 GMT

To:

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That is your pre-contract information and contract summary, not confirmation that PN have taken over your service.