@Baldrick1 thank you for your help. For anyone with a similar issue - I finally fixed the issue by deleting the cameras from the app and re-adding them from the beginning. Trying to just update the password and SSID on the cameras was the issue. The most helpful responses were from you, @bmc and @Dan_the_Van and before getting stuck on my wifi service not possibly being able to have been connected in the time I have evidenced in photos, @jab1 tried too.
Whilst I take accountability for my sarcasm - I find it interesting that I am the issue in the communication when I first say "I'm hoping I won't have to return this within the 14 day returns and go with another provider". I also said"I had a different provider yesterday and this is my 1st day of Plusnet use".
The response from @jab1 is fair enough at first, saying "the fourteen days starts from when you agree the contract, not from your connection date". I respond "I ordered on the 14th so still well within the time". @jab1 responds "On which date did you agree your contract?" then says "I find it difficult, though, to realistically believe you could order it on 14/03/2025 and have a working connection by the 19th". [@RealAleMadrid you said "accusing posters of thinking you are dishonest" 👀 perhaps now I've put it into a narrative, you can see why I said that!]. Honestly, this was a turning point as you can see the photos I then submitted to prove I when I put the order in for PN and when they activated my account - I wonder what I would get out of lying about the date I 1. agreed the contract and 2. that it was activated today.... all of which, might I add was not the focus of my request for help, despite me 'proving' that the disbelief communicated was factually wrong.
Another fair question from @bmc "A basic question. Given it's a new router has the SSID / PW on the router been changed to what was previously in use? Have you double checked the p/w?", to which I responded earnestly, "yes p/w entered if not 100 times now, it must be close".
Enter @RealAleMadrid with eye rolls and sarcasm " So what have you changed either on the Hub2 router or your security cameras to enable them to connect. You need to get the Wi-fi SSID and the password correct. Entering the wrong one 100 times is not going to help.🙄"
I matched this sarcasm from that point onwards to those posters that chose to communicate in this way - the gaslighting from some members is honestly disappointing as a first time user of this forum. I am in a helping profession and I would never tell a person I don't realistically believe the information they've shared when they're earnestly seeking help. I would never eye roll with a pedantic message - and THEN when that tone is matched, suggest the recipient is the problem. Perhaps your eye roll was not meant in the manner it was received, but as a new member of this group it and some of the suggestions that followed that clearly chose not to listen to what I was saying was uncalled for. Much of what I said was ignored by some of these respondents, that @RealAleMadrid attempts to call me out for "failing to answer simple questions". I wonder which they were 🤔. Perhaps matching sarcasm with sarcasm was uncalled for (I appreciate that), however, this was a mirror to how you chose to communicate with me. Others then jumped on the bandwagon.
@Dan_the_Van - I appreciate you bringing the tone back to the point, etc and @bmc and @Baldrick1 for also returning the tone of the post to that which it started.
With all due respect to the helpful members - I appreciate you - AND, I honestly hope to never have to use this forum again. However, I wanted to share thanks where due... and update in case anyone else had a similar problem that might be resolved in the same way.
Read or ignore to your heart's content - Fin
Moderator's note:
Unhelpful attachment removed by request of OP.
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