Now desperate to get something done I've resorted to posting this in the hope of something happening.
Query raised late June to try and improve declining broadband speed, 1.5m on a supposedly 20m line and 3 BT visits and god knows how many phone calls later my speed is at 300k and has been for several months.
The last BT visit the engineer said new cables were needed from the cabinet to my house. That was 2 weeks ago. Another visit was set up for last week, but that was inexplicably cancelled. Another one was set up for tomorrow, which took several phone calls to plus net to negotiate (why do I feel like this has become my job?) and now I've been told thatvhas been cancelled and it is too late to cancel my day off.
I was told two days ago that I would be contacted within 48 hours and unsurprisingly I haven't. I phoned this afternoon to chase this and was told I would be called back on a couple of minutes. I wasn't called back at all. I phoned back once more and Steve has at least called me back.
Needless to say the service I've recieved since coming to plus net has been the absolute worst of any company I've dealt with and I am fed up with it. This issuebhas been outstanding for 2 1/2 months andbthere is still no sense of urgency.
I want to know how I complain about this, who I can talk to at a senior level to voice my displeasure.
To any potential plus net customers out there: don't it.
