Upgrading to Unlimited - ticket history

[#1]

I upgraded from Premium to Unlimited (Contract) yesterday evening. I’m already on ADSL2+ with an uncapped upload speed but this is my ticket history (my bold for emphasis):
Your Response
7:56pm, Sunday 23 Dec 2012
Provisioning of your ADSL Account Information
Pending Provisioned Service \'WBC MAX24 mb/s (ADSL2+ Annex A) 448kbit/s Upstream\' added as a part of Account Change process
Your Response
7:56pm, Sunday 23 Dec 2012
Provisioning of your ADSL Account Information
New Action 21CN Modify Submitted added
(via ADSL2+ Order System Interface)
Service Notification
7:56pm, Sunday 23 Dec 2012
Broadband product change scheduled successfully
From: Plusnet Premium
To: Plusnet Unlimited (Contracted)
This change will take place on the next billing date, 2013-01-18 00:00:00
Service Notification
4:46am, Monday 24 Dec 2012
An update report has been received for this account.
The broadband service is now being transferred to the 21C Network.
The transfer will complete by midnight on 18/01/2013.
So can I be sure that my service will remain unchanged?
All very confusing – Bob

[#2]

Reading that suggests your upload might be capped.

[#3]

I hope not, maybe someone from PlusNet could comment?
Bob

[#4]

Hi there,
It's just ticket autotext, not sure why it's popped up though as your upload is indeed already uncapped? That hasn't changed anything though, don't worry - the uncap is still in place

[#5]

To finish off my report - upstream capped again at about 1.00 am and a resync this morning got the downstream speed back to where it should be  

[#6]

Quote from: Matt

That hasn't changed anything though, don't worry - the uncap is still in place

Sorry to be pedantic but I'm more concerned if it will still be in place after the product change?
Bob.

[#7]

Account changes and service provision are not link and frequently don't happen on the same date, so if any thing is going to happen it will do so before 18th January. This specifically is the ticket that concerns me:

Quote from: bobboulby

Your Response 7:56pm, Sunday 23 Dec 2012 Provisioning of your ADSL Account Information New Action 21CN Modify Submitted added (via ADSL2+ Order System Interface)

[#8]

Hi there,
The order currently placed has the upstream set to uncapped so won't change that once it completes at all.

[#9]

Thanks Matt. I have to say though that these messages plus my speed was estimated way too low during the sign-up journey make for a confusing customer experience.
Bob.

[#10]

The duff speed estimates were a known issue (I think it's picking up the 20CN estimate).

[#11]

Yes I saw that on the forums. Still confusing though, especially for customers who don't know to come here for help.
Bob.
Edit, shouldn't complain too much though, it's a great product.