cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

home phone-order cancelled

Townman
Superuser
Superuser
Posts: 23,935
Thanks: 10,144
Fixes: 174
Registered: ‎22-08-2007

Re: home phone-order cancelled

‎09-09-2015 10:38 PM

@Harry,
BTw's database sanity strikes again?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Message 16 of 19
(693 Views)
Reply
0 Thanks
cbf150s
Dabbler
Posts: 10
Registered: ‎27-08-2015

Re: home phone-order cancelled

‎12-09-2015 2:21 PM

I contacted my letting agency and they said there's no working phone line at this address.
Message 17 of 19
(693 Views)
Reply
0 Thanks
cbf150s
Dabbler
Posts: 10
Registered: ‎27-08-2015

Re: home phone-order cancelled

‎14-09-2015 12:34 PM

Would Plusnet install a new line now or cancel the order?
Message 18 of 19
(693 Views)
Reply
0 Thanks
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,454
Fixes: 256
Registered: ‎25-03-2015

Re: home phone-order cancelled

‎14-09-2015 3:13 PM

That pretty much confirms my suspicion that the line registered at your address on our suppliers systems is incorrect and actually physically provided somewhere else.
Leave this with me and I'll get an order placed for a new line install asap.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
Message 19 of 19
(693 Views)
Reply
0 Thanks