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home phone-order cancelled

Townman
Superuser
Superuser
Posts: 23,916
Thanks: 10,132
Fixes: 174
Registered: ‎22-08-2007

Re: home phone-order cancelled

‎09-09-2015 10:38 PM

@Harry,
BTw's database sanity strikes again?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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cbf150s
Dabbler
Posts: 10
Registered: ‎27-08-2015

Re: home phone-order cancelled

‎12-09-2015 2:21 PM

I contacted my letting agency and they said there's no working phone line at this address.
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cbf150s
Dabbler
Posts: 10
Registered: ‎27-08-2015

Re: home phone-order cancelled

‎14-09-2015 12:34 PM

Would Plusnet install a new line now or cancel the order?
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HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,454
Fixes: 256
Registered: ‎25-03-2015

Re: home phone-order cancelled

‎14-09-2015 3:13 PM

That pretty much confirms my suspicion that the line registered at your address on our suppliers systems is incorrect and actually physically provided somewhere else.
Leave this with me and I'll get an order placed for a new line install asap.
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 Harry Beesley
 Plusnet
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