Please Help Someone!
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- Re: PLEASE HELP SOMEONE!
Please Help Someone!
on 29-05-2023 10:48 AM - last edited on 29-05-2023 12:18 PM by dvorak
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Morning, so Plusnet were sending me emails to tell me my webmail was getting close to it's limit and I needed to delete some messages - the email said I had used 75% - I filed it in my brain to do and I've logged in this morning and THEY HAVE ALL GONE!
No inbox, saved folders - literally nothing!
I am gutted, I had so many saved essential emails on there for everything for the kids, my life - everything
Is there any way I can get them all back - of course if I promise to delete loads and bring me back to a reasonable level?
I am trying not to lose my mind
Please help
Moderators Note: All caps title removed as per Forum rules
Re: PLEASE HELP SOMEONE!
29-05-2023 12:17 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: PLEASE HELP SOMEONE!
30-05-2023 8:53 PM
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Re: PLEASE HELP SOMEONE!
31-05-2023 10:01 AM
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Hi @pinkrabbits I've sent the request to our back office team to get your emails unarchived.
This can take up to 72 hours to be progressed.
Re: PLEASE HELP SOMEONE!
29-06-2023 9:59 AM
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Re: PLEASE HELP SOMEONE!
29-06-2023 10:45 AM
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Morning @pinkrabbits
From what I can see we've not archived it yet.
Can you advise where we've said it's archived?
Unfortunately there is no way to get a bigger allowance
Re: PLEASE HELP SOMEONE!
29-06-2023 2:14 PM
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Re: PLEASE HELP SOMEONE!
01-07-2023 8:17 PM
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I'm afraid we're not still seeing any evidence of this on our end but I can see we've recently sent you a warning advising you've used 75% of your capacity.
How do you normally access your e-mails?
Re: PLEASE HELP SOMEONE!
01-07-2023 8:31 PM
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@pinkrabbits wrote:
Hello, thank you for replying so promptly. It was archived this morning - so I was being quite quick in my request 🙊I’ve had no notification but all my saved email boxes are gone
Gone where?
In webmail or in your IMAP client? There is a possibility that your IMAP client has screwed up its sync status with the server and shows no mail items in the mailbox. I have seen this on multiple occasions with iOS mail. Either it sorts itself out, or you need to drop the mail account on the client and set it up again.
The acid test is what do you see in webmail - check ALL folders.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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