Sending email
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29-07-2023 3:24 PM
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I have read other posts but as I only use webmail and no settings to access from phone, I cannot find answer. Maybe someone can help. At presenentcI can no lomger send or forward emails from my plus net account (originally Madasafish and prior that icscotland.net) so, here is the return mail I keep getting as a send error, sorry it is some read.
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed permanently:
* ggcoyle08@gmail.com
Reason: A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server ?? responded with: ** ggcoyle08@gmail.com ??:?? This message was created automatically by mail delivery software on the server .
Reporting-MTA: dns; avasout-peh-002 [212.159.14.18]
Received-From-MTA: dns; webmail.plus.net [84.93.237.116]
Arrival-Date: Sat, 29 Jul 2023 15:09:42 +0100
Final-recipient: rfc822; ggcoyle08@gmail.com
Diagnostic-Code: smtp; 550-5.7.26 This mail is unauthenticated, which poses a security risk to the
Last-attempt-Date: Sat, 29 Jul 2023 15:09:42 +0100
Received: from webmail.plus.net ([84.93.237.116])
by smtp with ESMTPA
id PkdZqdNzPFjSAPkdaqg4Fp; Sat, 29 Jul 2023 15:09:42 +0100
X-Clacks-Overhead: "GNU Terry Pratchett"
X-CM-Score: 0.00
X-CNFS-Analysis: v=2.4 cv=ROmgoqu+ c=1 sm=1 tr=0 ts=64c51da6
a=UAT3Kkq3vlANMAJP8pj4Hw==:117 a=AMGkSSV1Q7ba1RQlDIkHtQ==:17
a=-68RcG8TT4EA:10 a=kj9zAlcOel0A:10 a=ws7JD89P4LkA:10
a=1FzqG5ILVBdwvA7Y_sMA:9 a=CjuIK1q_8ugA:10
X-AUTH: giggling@icscotland.net:2500
Received: from 82-132-235-122.dab.02.net ([82.132.235.122])
by webmail.plus.net
with HTTP (HTTP/1.1 POST); Sat, 29 Jul 2023 15:09:41 +0100
MIME-Version: 1.0
Content-Type: text/plain; charset=US-ASCII;
format=flowed
Content-Transfer-Encoding: 7bit
Date: Sat, 29 Jul 2023 15:09:41 +0100
From: giggling@icscotland.net
To: ggcoyle08@gmail.com
Subject: Test
Message-ID: <771baca8c684f637d3031f7eae9051da@icscotland.net>
X-Sender: giggling@icscotland.net
User-Agent: Webmail
X-Originating-IP: [82.132.235.122]
X-CMAE-Envelope: MS4xfIiManKyPdR+4AbnliB/O5BVSP3UG5kRaPWi4cjgawGZcJiR5PS8Bt1R6lwCAABedN+e8NAu6ies0k2E1ITDpdRPI+WQgd7QXtk9HTxaWTSe4ljKydoO
7BIczKDDCTotQitGBn7FaBq9AlZnaOveDWI38BULPL52aOEjZreedUOZiJOPRTaaxyi9tmAK6CJVmDeJxnxnqaULWuPlElqdS2o=
Subject Test
From giggling@icscotland.netAdd contact
To ggcoyle08@gmail.comAdd contact
Date Today 15:09
Test
Message 1 of 21
Cheers
Giggling
Fixed! Go to the fix.
Re: Sending email
29-07-2023 3:45 PM - edited 29-07-2023 3:46 PM
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Diagnostic-Code: smtp; 550-5.7.26 This mail is unauthenticated
@giggling Im afraid youve been caught up in googles mandating either SPF and/or DKIM authentication for emails to their free gmail accounts. Neither of these methods are obligatory according to email standards but google have decided unilaterally to require them.
The icscotland.net domain is a legacy one and I'm pretty sure that its not possible to apply either SPF or DKIM authentication to that domain.
Bottom line is, If you want to send emails to gmail accounts, youre going to have to get another email address.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Sending email
29-07-2023 9:02 PM
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Thanks for the answer. Thats Google for you! Had that address for years as well.
Cheers
Kind Regards
Giggling
Re: Sending email
29-07-2023 10:25 PM
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Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Sending email
03-08-2023 1:15 PM
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icscotland.net is the only MAAF legacy brand domain which does not have SPF configured. I have asked if it can be added. If that happens, given that you send from @icscotland.net, it should fix your issue.
Note that there could be non-obvious ramifications arising out of the above, so it might not happen quickly, if at all.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Sending email
03-08-2023 5:20 PM
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Thankyou for your reply and your work. Here is hoping that things can be fixed eventually.
Kind Regards
Giggling
Re: Sending email
07-08-2023 10:36 AM - edited 07-08-2023 10:38 AM
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Sit tight - SPF for this domain ( @icscotland.net ) should be fixed within 24-48 hours.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
07-08-2023 1:55 PM
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Just checked, the SPF record is now being promulgated, so this should fix your issue sending from @gmail.com from @icscotland.net
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Sending email
08-08-2023 6:23 PM
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I have just sent an email from my icscotland accout to my google account.
Thankyou again for you work.
Kind Regards
Giggling
Re: Sending email
08-08-2023 7:57 PM
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Great news!!
Might you switch the fix from post #2 to #8 so that others looking for solutions will not be looking towards migrating their service when there is no need to do so?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Sending email
09-08-2023 8:53 AM
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Would gladly change the fixed message from #2 to #8; been trying but cannot find a way. Help! 😁
Re: Sending email
09-08-2023 8:55 AM - edited 09-08-2023 8:56 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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