Hub Two - stuck on green light
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Hub Two - stuck on green light
14-02-2024 9:29 AM
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This morning my Hub Two router changed from blue to green, cutting off all connectivity.
I've tried turning off and on again, but the green light remains.
I followed the FAQ for solutions, and then tried to factory reset with a paper clip, but the light just remains green. I held in for 20 seconds +.
How do I fix this?
Thank you.
Re: Hub Two - stuck on green light
14-02-2024 9:35 AM
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What are your ONT lights showing? If they are all green, I suspect a fault with the Hub.
Re: Hub Two - stuck on green light
14-02-2024 9:38 AM
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They are green except LAN.
Re: Hub Two - stuck on green light
14-02-2024 9:39 AM
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Re: Hub Two - stuck on green light
14-02-2024 9:41 AM
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All 3 others on.
Re: Hub Two - stuck on green light
14-02-2024 9:41 AM
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OK. I would suggest my initial thought is correct. Best bet is to call Plusnet.
Re: Hub Two - stuck on green light
14-02-2024 9:44 AM
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@Suarez wrote:
And now LOS is off.
All 3 others on.
LOS being on - green? - would suggest a fault in the OR network. Having said that, my understanding is that should be 'off' if the network is OK.
Re: Hub Two - stuck on green light
14-02-2024 9:45 AM
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Re: Hub Two - stuck on green light
14-02-2024 9:45 AM
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Re: Hub Two - stuck on green light
14-02-2024 9:56 AM
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LOS being on - green? - would suggest a fault in the OR network
Just for info, LOS will never be green. Its either OFF (normal) or RED (fault).
@Suarez as @jab1 says , you've got a faulty router. Green is only shown during startup, so that implies its not starting up properly, hence its likely faulty. Call Customer services, they should arrange a replacement
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Hub Two - stuck on green light
14-02-2024 9:58 AM
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yep, sorry @MisterW - I know LOS is either off or red, the OP got me a bit confused.😀
Re: Hub Two - stuck on green light
14-02-2024 10:08 AM
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and you'll get to see it in real life soon...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Hub Two - stuck on green light
14-02-2024 10:17 AM
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Hopefully LOS = permanently 'OFF' 😀
Re: Hub Two - stuck on green light
14-02-2024 10:40 AM
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My ONT doesn't have a LOS light.
It has an 'Optical' which seems to be dual-purpose, so under normal circumstances it is green but goes red if the service is down.
Admittedly it is a fairly old 4-port version which has been in place since 2015.
Re: Hub Two - stuck on green light
14-02-2024 10:46 AM
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That's a 'blast from the past'!
It would appear that your Optical light is a combination of the PON and LOS lights on the later ONTs
Normally PON is GREEN , going OFF when a fault detected
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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