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Hub Two - stuck on green light

Suarez
Rising Star
Posts: 72
Thanks: 4
Fixes: 1
Registered: ‎12-01-2013

Hub Two - stuck on green light

Hi,

This morning my Hub Two router changed from blue to green, cutting off all connectivity.

I've tried turning off and on again, but the green light remains.

I followed the FAQ for solutions, and then tried to factory reset with a paper clip, but the light just remains green. I held in for 20 seconds +.

How do I fix this?

Thank you.
16 REPLIES 16
jab1
Legend
Posts: 18,861
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Registered: ‎24-02-2012

Re: Hub Two - stuck on green light

What are your ONT lights showing? If they are all green, I suspect a fault with the Hub.

John
Suarez
Rising Star
Posts: 72
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Registered: ‎12-01-2013

Re: Hub Two - stuck on green light

Hi,

They are green except LAN.
Suarez
Rising Star
Posts: 72
Thanks: 4
Fixes: 1
Registered: ‎12-01-2013

Re: Hub Two - stuck on green light

Oh wait, LAN green again.
Suarez
Rising Star
Posts: 72
Thanks: 4
Fixes: 1
Registered: ‎12-01-2013

Re: Hub Two - stuck on green light

And now LOS is off.

All 3 others on.
jab1
Legend
Posts: 18,861
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Re: Hub Two - stuck on green light

OK. I would suggest my initial thought is correct. Best bet is to call Plusnet.

John
jab1
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Re: Hub Two - stuck on green light


@Suarez wrote:
And now LOS is off.

All 3 others on.

LOS being on - green? - would suggest a fault in the OR network. Having said that, my understanding is that should be 'off' if the network is OK.

John
Suarez
Rising Star
Posts: 72
Thanks: 4
Fixes: 1
Registered: ‎12-01-2013

Re: Hub Two - stuck on green light

Will do. Thanks.
Suarez
Rising Star
Posts: 72
Thanks: 4
Fixes: 1
Registered: ‎12-01-2013

Re: Hub Two - stuck on green light

LOS was always off. I was being dim sorry.
MisterW
Superuser
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Registered: ‎30-07-2007

Re: Hub Two - stuck on green light

LOS being on - green? - would suggest a fault in the OR network

Just for info, LOS will never be green. Its either OFF (normal) or RED (fault).

@Suarez as @jab1 says , you've got a faulty router. Green is only shown during startup, so that implies its not starting up properly, hence its likely faulty. Call Customer services, they should arrange a replacement

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 18,861
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Registered: ‎24-02-2012

Re: Hub Two - stuck on green light

yep, sorry @MisterW - I know LOS is either off or red, the OP got me a bit confused.😀

John
MisterW
Superuser
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Re: Hub Two - stuck on green light

and you'll get to see it in real life soon...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
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Re: Hub Two - stuck on green light

Hopefully LOS = permanently 'OFF' 😀

John
RobPN
Seasoned Hero
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Registered: ‎17-05-2013

Re: Hub Two - stuck on green light

My ONT doesn't have a LOS light.

It has an 'Optical' which seems to be dual-purpose, so under normal circumstances it is green but goes red if the service is down.

Admittedly it is a fairly old 4-port version which has been in place since 2015.

 

Optical-NoLOS.PNG

MisterW
Superuser
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Re: Hub Two - stuck on green light

That's a 'blast from the past'!

It would appear that your Optical light is a combination of the PON and LOS lights on the later ONTs

Normally PON is GREEN , going OFF when a fault detected 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.