Hub Two - stuck on green light

[#1]

Hi,

This morning my Hub Two router changed from blue to green, cutting off all connectivity.

I've tried turning off and on again, but the green light remains.

I followed the FAQ for solutions, and then tried to factory reset with a paper clip, but the light just remains green. I held in for 20 seconds +.

How do I fix this?

Thank you.

[#2]

What are your ONT lights showing? If they are all green, I suspect a fault with the Hub.

[#3]

Hi,

They are green except LAN.

[#4]

Oh wait, LAN green again.

[#5]

And now LOS is off.

All 3 others on.

[#6]

OK. I would suggest my initial thought is correct. Best bet is to call Plusnet.

[#7]

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@Suarez wrote:
And now LOS is off.

All 3 others on.

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LOS being on - green? - would suggest a fault in the OR network. Having said that, my understanding is that should be 'off' if the network is OK.

[#8]

Will do. Thanks.

[#9]

LOS was always off. I was being dim sorry.

[#10]

LOS being on - green? - would suggest a fault in the OR network

Just for info, LOS will never be green. Its either OFF (normal) or RED (fault).

@Suarez as @jab1 says , you've got a faulty router. Green is only shown during startup, so that implies its not starting up properly, hence its likely faulty. Call Customer services, they should arrange a replacement

[#11]

yep, sorry @MisterW - I know LOS is either off or red, the OP got me a bit confused.😀

[#12]

and you'll get to see it in real life soon...

[#13]

Hopefully LOS = permanently 'OFF' 😀

[#14]

My ONT doesn't have a LOS light.

It has an 'Optical' which seems to be dual-purpose, so under normal circumstances it is green but goes red if the service is down.

Admittedly it is a fairly old 4-port version which has been in place since 2015.

[#15]

That's a 'blast from the past'!

It would appear that your Optical light is a combination of the PON and LOS lights on the later ONTs

Normally PON is GREEN , going OFF when a fault detected