Mixed Messages On Full Fibre Availability

[#1]

Pole-fed FTTC, good point.. it does look like there is a splitter on it. How to tell if its a fibre one?

[#2]

@Phantom 

The unit is called a Customer Block Terminal (CBT). The pictures show both an underground and overhead CBT. The number of ports depends on the number of properties the pole serves.

There could be two reasons why FTTP is not yet available. One, the circuit for the pole has not yet been commissioned (perhaps a fault was found in testing). Or there is a database error so your house isn't showing as available.

Using the address version of the Checker look at all the properties served by the pole. You want to see WBC FTTP in the left hand column and Available to the right.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Brian

[#3]

---

@bmc wrote:

@Phantom 

The unit is called a Customer Block Terminal (CBT).

---

Or even 'Connectorised Block Terminal'. 

[#4]

@Marsh  Thanks for looking into this, yeah it's a strange one to me, even if it's not available just yet be good to know one way or another.   

[#5]

Would the "fixed" button be

https://yt3.ggpht.com/2yLLEuH0W8zhvuGZt0_mrIsB9VHy8wqc1_0c0pOum8VgVpQncfUem-5oMojrfsClQUALqwndIA=s17...

[#6]

@Marsh Hi is there any update on this at all ?

[#7]

hi @Terranova667 Thank you for getting back in touch, I'm going to pick up from where @Marsh has left off. I've queried what was raised and Openreach have come back advising that Full Fibre is indeed available and to go ahead by placing an order. However, when speaking to our Customer Options Team they have advised that it is not showing as available. I have raised this to our management team to progress this further, I will be updating this topic as soon as I have some response back. 

[#8]

@Tina11192 thanks for the reply, I don't want to place an order for full fibre just yet, I only want to know if and When Available, I still have a year to go on current contract plus I will wait for the price increase at the end of March and see what my options are then, My mum still uses the landline so will have to talk it over with her as I know full fibre here doesn't come with landline options, thanks for any further updates. 

[#9]

@Tina11192 

Did you notice that there may be an error in the OR Database with regard to the OP's address.

The database shows they live in a SDU whereas the indications are that it is in fact a 4 flat MDU.

This may be the cause of some of the confusion.

Brian

[#10]

@bmc I think your above comment is on the wrong topic?

[#11]

@jab1  @Tina11192 

Indeed, I have mis-posted.

Sorry about that.

Brian

[#12]

@Tina11192 Hi any further updates, the ticket that was opened for this was closed yet I still don't know what is going on, Openreach still show that full fibre is available yet neither BTW or my members centre show availability, I'm still not looking to get full fibre just yet as I said in my previous post I'm waiting and need to sort some things out first, but I still would like to know if it's actually available or an error on either Openreachs  or BTWs part.

[#13]

Hi @Terranova667 thank you for getting in touch. 

I have raised a further query with Openreach following their confirmation that Full Fibre is available, however, the product has not been made available to order on the BTWholesale platform yet. 

I have this under my radar and I will follow this topic up as soon as I have a response. 

[#14]

Hi @Terranova667 thank you for baring with us whilst we looked into this. 

I am writing to let you know that the BTWholesale database and our website have been updated and you are now able to order Full Fibre for your property, whenever you will be ready to upgrade.