Can't active router/box on the day
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Can't active router/box on the day
01-05-2024 1:35 PM
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I won't be able to plug in and power on the router/box but I got a message telling me that I should turn it on and plug it in by tomorrow is it okay if I just not do it until Im able to plug it in?
Re: Can't active router/box on the day
01-05-2024 1:40 PM
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It shouldn't matter - is this a Full Fibre - FTTP - or an FTTC INSTALL?
Re: Can't active router/box on the day
01-05-2024 1:49 PM
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I just know its Fibre 74 and a Plusnet Hub Two DSL
Re: Can't active router/box on the day
01-05-2024 1:55 PM
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OK - that is Full Fibre. Is this a new build, or an already in use property? - the ONT needs to be powered on for the service to activate.
Re: Can't active router/box on the day
01-05-2024 1:59 PM - edited 01-05-2024 2:00 PM
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OK - that is Full Fibre
@jab1 that was my first thought John, but looking again I don't think it is. There now seems to be two SoGEA products Fibre 38? and Fibre 74, one being provisioned on 40/10 and the other on 80/20 . So I thinks its actually the latter... but I might be wrong...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Can't active router/box on the day
01-05-2024 2:02 PM - edited 01-05-2024 2:05 PM
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I wish PN - and others - would name their offerings so they made sense, but I suppose that is asking too much?
I thought SoGEA was provisioned on 80/20?
Re: Can't active router/box on the day
01-05-2024 2:19 PM
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I thought SoGEA was provisioned on 80/20?
So did I (and many others!) originally but I've seen posts to the contrary and that where the BTw estimates are 40 or below then it will be provisioned on 40/10
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Can't active router/box on the day
01-05-2024 2:27 PM
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My SOGEA (FTTC) was called Fibre74 and was provisioned at presumably 80/20 as it runs at 62/12.
Re: Can't active router/box on the day
01-05-2024 2:30 PM
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If I look at a range of plusnet competitors (Zen, BT, EE, Shell, TT) for my address they all offer me a product based on either Fibre 38 or Fibre 74
Only plusnet offer me Fibre, but as I am on Unlimited Fibre Extra why would I downgrade?
HTH
Re: Can't active router/box on the day
01-05-2024 2:32 PM
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Cheers, @Dan_the_Van .So what do they call their FTTP offerings?
Re: Can't active router/box on the day
01-05-2024 2:38 PM
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So what do they call their FTTP offerings?
I was only making the point about 'Fibre' services for my address as FTTP is not offered I won't be wasting my time looking 😉
Re: Can't active router/box on the day
01-05-2024 2:43 PM
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No problem. 😀
Re: Can't active router/box on the day
01-05-2024 2:48 PM
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@jab1 wrote:
.So what do they call their FTTP offerings?
Full Fibre 74
increases 31 March
Re: Can't active router/box on the day
01-05-2024 2:49 PM
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@MisterW wrote:
So did I (and many others!) originally but I've seen posts to the contrary and that where the BTw estimates are 40 or below then it will be provisioned on 40/10
I could be wrong but my interpretation is that Plusnet only sell one FTTC product, namely Fibre. However, there are two Openreach products that Plusnet use, 40/10 and 80/20. If the estimated line speed will only support the lower speed range then the customer is put on the 40/10 product.
Moderator and Customer
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Re: Can't active router/box on the day
01-05-2024 2:51 PM
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Cheers, @Mustrum . I take it from that then, that the OP is actually on FTTc, but as they haven't come back to confirm it, I will assume they are - in which case, the Hub can be activated any time.
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