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Can't active router/box on the day

Dragox
Newbie
Posts: 2
Registered: ‎01-05-2024

Can't active router/box on the day

I won't  be able to plug in and power on the router/box but I got a message telling me that I should turn it on and plug it in by tomorrow is it okay if I just not do it until Im able to plug it in?

29 REPLIES 29
jab1
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Registered: ‎24-02-2012

Re: Can't active router/box on the day

It shouldn't matter - is this a Full Fibre - FTTP - or an FTTC INSTALL?

John
Dragox
Newbie
Posts: 2
Registered: ‎01-05-2024

Re: Can't active router/box on the day

I just know its Fibre 74 and a Plusnet Hub Two DSL

jab1
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Re: Can't active router/box on the day

OK - that is Full Fibre. Is this a new build, or an already in use property? - the ONT needs to be powered on for the service to activate.

John
MisterW
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Re: Can't active router/box on the day

OK - that is Full Fibre

@jab1 that was my first thought John, but looking again I don't think it is. There now seems to be two SoGEA products Fibre 38? and Fibre 74, one being provisioned on 40/10 and the other on 80/20 . So I thinks its actually the latter... but I might be wrong...

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jab1
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Re: Can't active router/box on the day

I wish PN - and others - would name their offerings so they made sense, but I suppose that is asking too much?

I thought SoGEA was provisioned on 80/20?

John
MisterW
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Re: Can't active router/box on the day

I thought SoGEA was provisioned on 80/20?

So did I (and many others!) originally but I've seen posts to the contrary and that where the BTw estimates are 40 or below then it will be provisioned on 40/10

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HPsauce
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Re: Can't active router/box on the day

My SOGEA (FTTC) was called Fibre74 and was provisioned at presumably 80/20 as it runs at 62/12.

Dan_the_Van
Hero
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Registered: ‎25-06-2007

Re: Can't active router/box on the day

If I look at a range of plusnet competitors (Zen, BT, EE, Shell, TT) for my address they all offer me a product based on either Fibre 38 or Fibre 74 

Only plusnet offer me Fibre, but as I am on Unlimited Fibre Extra why would I downgrade?

HTH

jab1
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Re: Can't active router/box on the day

Cheers, @Dan_the_Van .So what do they call their FTTP offerings?

John
Dan_the_Van
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Re: Can't active router/box on the day

@jab1 

So what do they call their FTTP offerings?

I was only making the point about 'Fibre' services for my address as FTTP is not offered I won't be wasting my time looking 😉

jab1
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Re: Can't active router/box on the day

No  problem. 😀

John
Mustrum
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Re: Can't active router/box on the day


@jab1 wrote:

.So what do they call their FTTP offerings?


 

Full Fibre 74

 
74Mb
average download speed£24.99a month

increases 31 March

24 month contract
 
 
 

Baldrick1
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Re: Can't active router/box on the day


@MisterW wrote:

So did I (and many others!) originally but I've seen posts to the contrary and that where the BTw estimates are 40 or below then it will be provisioned on 40/10


I could be wrong but my interpretation is that Plusnet only sell one FTTC  product, namely Fibre.  However, there are two Openreach products that Plusnet use, 40/10 and 80/20. If the estimated line speed will only support the lower speed range then the customer is put on the 40/10 product.

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jab1
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Re: Can't active router/box on the day

Cheers, @Mustrum . I  take it from that then, that the OP is actually on FTTc, but as they haven't come back to confirm it, I will assume they are - in which case, the Hub can be activated any time.

John