Property not showing as having fibre available when it is
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Property not showing as having fibre available whe...
06-03-2024 10:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Fixed! Go to the fix.
Re: Property not showing as having fibre available when it is
06-03-2024 10:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Simoni67 why not post the results when you fill in your phone number, or address if phone number is not available of the BTW DSL Checker - it should show what the problem is.
Re: Property not showing as having fibre available when it is
06-03-2024 11:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Has the property got full fibre (FTTP) or fibre to the cabinet (FTTC)?
If the latter and the area is on FTTP priority, it will no longer be possible to order the service you have presently. These are strategies BT Openreach are using to drive uses off the local copper networks.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Property not showing as having fibre available when it is
07-03-2024 4:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Property not showing as having fibre available when it is
07-03-2024 4:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Property not showing as having fibre available when it is
07-03-2024 4:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date
High Low High Low
VDSL Range A (Clean) help 46.6 32.5 8.1 6.2 30 Unavailable Waiting list
VDSL Range B (Impacted) help 45.5 27.4 8.1 5.9 22.4 Unavailable Waiting list
G.fast Range A (Clean) help -- -- -- -- -- Unavailable --
G.fast Range B (Impacted) help -- -- -- -- -- Unavailable --
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process
FTTP on Demand 330 50 -- Available --
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability Date
WBC ADSL 2+ Up to 8 -- 6.5 to 14 Available
WBC ADSL2+ Annex M Up to 8 Up to 1 6.5 to 14 Available
ADSL Max Up to 6 -- 5 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date
WBC SOADSL 2+ Up to 8.0 -- 6.5 to 14.0 Available
SOADSL Max Up to 6.0 -- 5.0 to 8.0 Available
SOADSL Fixed Rate Up to 2 -- -- Available
Other Offerings Availability Date
VDSL Multicast Available
ADSL Multicast Available
Exchange Product Restrictions Status
FTTP Priority Exchange N
WLR Withdrawal Y
SOADSL Restriction N
FTTP is not available.
The exchange is not in a current fibre priority programme
As a WLR withdrawal exchange, product restrictions apply
Re: Property not showing as having fibre available when it is
07-03-2024 4:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
When replying to add a screen shot you click on the rectangle icon above the text box that looks like it's got a mountain in it.
Brian
Re: Property not showing as having fibre available when it is
07-03-2024 4:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
VDSL Range A (Clean) help 46.6 32.5 8.1 6.2 30 Unavailable Waiting list
@Simoni67 That means that Fibre (to the cabinet) is technically available BUT your cabinet is currently full.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Property not showing as having fibre available when it is
07-03-2024 4:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Property not showing as having fibre available when it is
07-03-2024 4:53 PM - edited 07-03-2024 4:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ah ok, does the fact that we already have fibre service help i.e. can it just be transferred? Its weird that the other suppliers show it as available when they use the same Openreach infrastructure
07-03-2024 4:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So no FTTP and the FTTC cabinet is full.
There is a perverseness in BTOR's availability system - if you are connected and the cabinet is full and you want to switch suppliers ... then availability will report as NOT AVAILABLE because there are no spare line cards. The fact that you want to migrate the existing connection does not compute in BTOR's systems.
You are probably going to need to call sales and explain the situation. Also sometimes you can get better deals by phoning up than just signing up on line.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Property not showing as having fibre available when it is
07-03-2024 4:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No, you can't transfer - at least not with PN. They can't take an order until FTTC is available.
Given the cabinet's full what does OR say for the address - www.openreach.com
Brian
Re: Property not showing as having fibre available when it is
07-03-2024 5:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Property not showing as having fibre available when it is
07-03-2024 9:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Could similar occur if the current connection is ADSL and the migration would also be a migration/upgrade to VDSL (given the 'stop-sells')?
Re: Property not showing as having fibre available when it is
07-03-2024 9:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been moved from Broadband to My Orders
If it helped click the thumb
If it fixed it click 'This fixed my problem'
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Property not showing as having fibre available whe...