Property not showing as having fibre available when it is

[#1]

Trying to place an order for fibre broadband in our holiday home but it has disappeared as an option on both Plusnet and BT. The property currently has fibre with Talk Talk and all other providers such as Sky, Vodafone and Shell all show it as available, as do Openreach on their checker. So why are Plusnet and BT no longer offering it when it was showing a couple weeks ago?

[#2]

@Simoni67   why not post the results when you fill in your phone number, or address if phone number is not available of the BTW DSL Checker - it should show what the problem is.

https://www.broadbandchecker.btwholesale.com/#/ADSL 

[#3]

Has the property got full fibre (FTTP) or fibre to the cabinet (FTTC)?

If the latter and the area is on FTTP priority, it will no longer be possible to order the service you have presently.  These are strategies BT Openreach are using to drive uses off the local copper networks.

[#4]

Can't seem to add screenshots on here but it's showing a VDSL high of 46.6 and low of 32.5.

[#5]

FTTC but Openreach checker shows it as being available

[#6]

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date
High Low High Low
VDSL Range A (Clean) help 46.6 32.5 8.1 6.2 30 Unavailable Waiting list
VDSL Range B (Impacted) help 45.5 27.4 8.1 5.9 22.4 Unavailable Waiting list
G.fast Range A (Clean) help -- -- -- -- -- Unavailable --
G.fast Range B (Impacted) help -- -- -- -- -- Unavailable --
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process
FTTP on Demand 330 50 -- Available --
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability Date
WBC ADSL 2+ Up to 8 -- 6.5 to 14 Available
WBC ADSL2+ Annex M Up to 8 Up to 1 6.5 to 14 Available
ADSL Max Up to 6 -- 5 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date
WBC SOADSL 2+ Up to 8.0 -- 6.5 to 14.0 Available
SOADSL Max Up to 6.0 -- 5.0 to 8.0 Available
SOADSL Fixed Rate Up to 2 -- -- Available
Other Offerings Availability Date
VDSL Multicast Available
ADSL Multicast Available
Exchange Product Restrictions Status
FTTP Priority Exchange N
WLR Withdrawal Y
SOADSL Restriction N
FTTP is not available.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

[#7]

@Simoni67 

When replying to add a screen shot you click on the rectangle icon above the text box that looks like it's got a mountain in it.

Brian

[#8]

VDSL Range A (Clean) help 46.6 32.5 8.1 6.2 30 Unavailable Waiting list

@Simoni67 That means that Fibre (to the cabinet) is technically available BUT your cabinet is currently full.

[#9]

[#10]

Ah ok, does the fact that we already have fibre service help i.e. can it just be transferred?  Its weird that the other suppliers show it as available when they use the same Openreach infrastructure

[#11 · Accepted solution]

So no FTTP and the FTTC cabinet is full.

There is a perverseness in BTOR's availability system - if you are connected and the cabinet is full and you want to switch suppliers ... then availability will report as NOT AVAILABLE because there are no spare line cards.  The fact that you want to migrate the existing connection does not compute in BTOR's systems.

You are probably going to need to call sales and explain the situation.  Also sometimes you can get better deals by phoning up than just signing up on line.

[#12]

@Simoni67 

No, you can't transfer - at least not with PN. They can't take an order until FTTC is available.

Given the cabinet's full what does OR say for the address - www.openreach.com

Brian

[#13]

Says available now 27 to 46mbps. Sorry can't add screenshot from my phone

[#14]

Could similar occur if the current connection is ADSL and the migration would also be a migration/upgrade to VDSL (given the 'stop-sells')?

[#15]

Moderators Note

This topic has been moved from Broadband to My Orders