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Splitting 5ghz to 2.4ghz with the plusnet hub two

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Chr1sd
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Registered: ‎24-08-2023

Splitting 5ghz to 2.4ghz with the plusnet hub two

Just upgraded to full fibre which I now know operates at 5ghz, I cannot now connect my wifi devices that only operate at 2.4ghz. What is the easiest option for being able to have my fibre broadband running at 5ghz and the other devices connecting at 2.4.

I have been supplied with the hub two. 

Hope I have supplied enough info for a technically gifted person to explain

10 REPLIES 10
jab1
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Registered: ‎24-02-2012

Re: Splitting 5ghz to 2.4ghz with the plusnet hub two

@Chr1sd You cannot split the bands on the Hub2. What devices will not connect? There is a way to overcome this issue, but we need to know what the problem is.

John
Chr1sd
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Re: Splitting 5ghz to 2.4ghz with the plusnet hub two

Hi John

I cannot connect a Bosch smart eyes external camera that seems to operate at 2.4ghz, and also a Ring doorbell that cannot detect the new wifi

jab1
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Re: Splitting 5ghz to 2.4ghz with the plusnet hub two

OK. Somewhere in the Hubs settings, there is an option to disable the 5Ghz network. Do that, connect the troublesome devices, then re-enable the 5Ghz.

John
Chr1sd
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Re: Splitting 5ghz to 2.4ghz with the plusnet hub two

Thanks for the update - currently trying to work out how I change from 5 to 2.4, when your not technical it is daunting. I'll update you if I succeed

jab1
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Re: Splitting 5ghz to 2.4ghz with the plusnet hub two

Sorry I can't point you straight at the setting on the Hub - I don't have one and never have. Maybe @Baldrick1 can help?

John
Dan_the_Van
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Re: Splitting 5ghz to 2.4ghz with the plusnet hub two

Fix

@Chr1sd 

There is no switch from 2.4 to 5Ghz, both signals are transmitted at the same time, using the same wireless name.

To turn off 5Ghz you need navigate from the Hubs Home page to > Advanced Settings >Wireless.

Here you may notice a mode setting try Mode 2, this may help resolve the issue.

 

 

Protech
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Re: Splitting 5ghz to 2.4ghz with the plusnet hub two

@Chr1sd
The settings page is visible in this video, there are on/off slider swiches for each wireless band
https://youtu.be/Fzk0oRp9zuk?feature=shared
You can check out but you can never leave ( easily)
Chr1sd
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Registered: ‎24-08-2023

Re: Splitting 5ghz to 2.4ghz with the plusnet hub two

Thanks John for all your help. I am now running at 2.4ghz, still can't reconnect to the Bosch or the Ring, but at least I have moved forward a step

MisterW
Superuser
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Re: Splitting 5ghz to 2.4ghz with the plusnet hub two

@Chr1sd  try changing the Mode setting as indicated by @Dan_the_Van above. Try Mode 2 first and if that doesnt work then try Mode 3

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Chr1sd
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Re: Splitting 5ghz to 2.4ghz with the plusnet hub two

Mode 3 has just worked on the Bosch eyes, just now waiting to fully charge the battery on the ring to try and connect that one. Then hoping once i reconnect to 5 ghz all continues to work.

 

Thanks for the assistance