Static IP no longer available?
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Re: Static IP no longer available?
a month ago
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Static IP no longer available?
a month ago
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@Townman Although the 'suspect' article referenced in post #41 claims they are going to switch customers to dynamic, 'with 60 days notice'?
Something doesn't smell right, but I've no idea where the stink is coming from.
Re: Static IP no longer available?
a month ago
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Re: Static IP no longer available?
a month ago
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Re: Static IP no longer available?
a month ago
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No, you infer that from their uninformed speculation. Enquiries advise that those with fixed IP addresses will retain them.
If it did come to they being removed, they’d just get removed and on reconnection, users would then pick up a dynamic IP address.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Static IP no longer available?
a month ago
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This is pure speculation, but some of those with a fixed IPv4 may find out that they get a new fixed IPv4 (DNS updates will propagate).
Re: Static IP no longer available?
yesterday
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Enquiries advise that those with fixed IP addresses will retain them.
However on placing my order to change from ADSL (with a fixed IP since decades) over to FTTP order last week I was told I cannot have a fixed IP any more.
Not just it might be a different fixed IP, but NO fixed IP.
Would be a real issue as my VOIP is in part secured by 'only connect from this IP', as well as a surmountable inconvenience for CCTV/Home auto
Would 'normal' customer service be able to advise the IP pool for a new FTTP ?
Re: Static IP no longer available?
yesterday
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Re: Static IP no longer available?
yesterday
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Static IP no longer available?
yesterday
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thanks, @dvorak
Re: Static IP no longer available?
yesterday
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can you confirm my understanding, please?
@jab1 as @dvorak says , that's my understanding too. I suspect, as you say, the agent was wrong but I'll ask the question in the SU space just be be sure the rules haven't changed recently...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Static IP no longer available?
yesterday
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Cheers, @MisterW
Re: Static IP no longer available?
yesterday
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Thanks all, will await confirmation from @MisterW and go back on my next call.
Installation was set for 20th last I heard.
Bill
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