Thanks to customer service guy Robin

[#1]

Excellent service - all sorted now with BT 

[#2]

Thanks Andrew.
I'll pass on your feedback to Robin. We've been putting messages like this on our TV's round the call centres, certainly likely to be well received 
Matty

[#3]

Quote from: MattyC

We've been putting messages like this on our TV's round the call centres, certainly likely to be well received

On the flip side! When I call anyone asking for help or to sort a problem I always try to be as calm and polite as possible, as I always think if I were on the other end of the phone (doing your job) and some moaning <snip> was giving me abuse I'd make a note of it in their users 'notes' section for all to see that way they'd have the heads up when dealing with that person!!!
jim:red word removed in accordance with this Forum Rule mod:end

[#4]

Who's to say they don't do it already. Makes complete sense to me.

[#5]

If you're wondering....
If customers are abusive, we might put a flag on the account. But then we also send warnings to the customer in question.
If they're a bit shouty then we don't really do anything.