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Thanks to customer service guy Robin
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- Re: Thanks to customer service guy Robin
Thanks to customer service guy Robin
24-10-2014 9:06 AM
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Excellent service - all sorted now with BT

4 REPLIES 4
Re: Thanks to customer service guy Robin
24-10-2014 9:51 AM
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Thanks Andrew. 
I'll pass on your feedback to Robin. We've been putting messages like this on our TV's round the call centres, certainly likely to be well received
Matty
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I'll pass on your feedback to Robin. We've been putting messages like this on our TV's round the call centres, certainly likely to be well received

Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Re: Thanks to customer service guy Robin
25-10-2014 1:25 PM
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Quote from: MattyC
We've been putting messages like this on our TV's round the call centres, certainly likely to be well received
On the flip side! When I call anyone asking for help or to sort a problem I always try to be as calm and polite as possible, as I always think if I were on the other end of the phone (doing your job) and some moaning <snip> was giving me abuse I'd make a note of it in their users 'notes' section for all to see
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jim:red word removed in accordance with this Forum Rule mod:end
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Not applicable
Re: Thanks to customer service guy Robin
25-10-2014 1:30 PM
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Who's to say they don't do it already. Makes complete sense to me.
Re: Thanks to customer service guy Robin
27-10-2014 5:45 PM
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If you're wondering....
If customers are abusive, we might put a flag on the account. But then we also send warnings to the customer in question.
If they're a bit shouty then we don't really do anything.
If customers are abusive, we might put a flag on the account. But then we also send warnings to the customer in question.
If they're a bit shouty then we don't really do anything.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
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